Testimonials

Called Curtis by 7am and Scott was here by 9. fixed the problem and gave me info on who I should call next. Definitely would use them again.

Curtis Total Service is great! You couldn't ask for better service people! They are knowledgeable, prompt and very clean in their work. They took care of everything! I am sincere when I tell you that they have "the best" service people on the planet. Christian and Nick did a wonderful job! They replaced my entire heating and air conditioning unit for me. Fabulous work, you couldn't ask for better! Absolutely everything was explained to me and my system is running perfectly! Curtis Total Service does not know this yet but I will be calling them back to do some plumbing work for me! I highly recommend this company, as a first time user I am very impressed with the fabulous job that they did!

Curtis Total Service has been come out to my home for the past five years. It is always very simple to have them out and they never bother me. They come, do their work as best as they can, and go on their way. I have an annual contract with the company to have them come out each season to check up on the system. They recently came out and checked over the furnace and found something that needs repair. They are going to come back out in the new year and take care of it for me. I have to say that the cost of heating services is a little expensive and it is tight on my budget. But I must say that I had a very bad experience in the past with companies who charged me a little less money. They did not do a good job. I feel it is better to pay a little bit more using Curtis Total Service and know you can count on getting a better service. I would recommend the company to anyone, as I would not use anyone but them myself.

Curtis Total Service recently installed a new heating system in my home and it is working just fine. The men who did the installation were professional, polite, and courteous. They were very efficient and made good use of their time. I recommend using them. They responded very quickly when I called to see if they could get my heat working and I appreciated that. They did a very good job and I will use them again if I have any problems.

Today, February 4, 2020 I had a great experience with Curtis Total Service Heater/A.C. Techs: Bob, Will, Alex, and Jose including Mike, Plumber. The gentleman installed a new Heater/A.C. Unit in my home and Mike handled a plumbing issue. All 5 men were very professional, kind, helpful, and knowledgeable in their job!!! I want to say "Thank You" to the gentleman and Curtis for a job well done!!

We were very pleased with the job done by Jacob and his partner. They were courteous and did great work in short amount of time, and they left the place clean. I would recommend Curtis to anyone.

Fast response, professional customer service and skilled workers. Great company to work with. Highly recommended for common and emergency needs.

Jason Rosati called about an hour before he was to arrive here to see if we were available, which we were, and also for the early arrival. It did't take more than a minute or two for Jason to see that the metal part had completely rusted out and broken off. He and Erik Velazquez were very courteous (explaining what went wrong and what needed to be done, and how they were able to fix it and the cost, and identifying themselves as soon as I opened the door, which will put every single woman at ease, and the respect for our house by wearing shoe covers). The total visit took about 1 1/2 to 2 hours, but they also checked all of our other water sources and gave us information on a bathroom that we would like to remodel in the spring. I would highly recommend Curtis Plumbers to anyone who needs something done professionally, courteously and promptly.

I highly recommend Curtis Total Service. We had a clogged drain in our bathroom we could not figure out how to get unclogged. We are new to the area and called Curtis Total Service on a referral. It was a Friday afternoon. Charles took my call and was super over the phone. He took our information and details and said someone would be at our house in the next two hours. Jason and Jacob showed up as Charles said they would. Both of them were knowledgeable, friendly, and professional. They were able to get the drain unclogged for us in less than an hour. I am so happy we called this company. We certainly will look to Curtis Total Service in the future if we need help with any other issues in our home that they can help us with.

We filled out your survey and noted the opening statement of "as companies grow larger and larger, customer satisfaction is often overlooked."  I'm happy your company grows larger. My husband and I feel that as companies grow larger and larger, the employees are often overlooked. We would like to take a moment of your time to address your exceptional employees.

During our crisis, we were first to heat the lovely, calm voice of Debbie who answered our call. She took information and told me she'd get right back to me. And so she did. Within forty-five minutes the truck was at my door. We were met with Jacob and Joe, who were extremely friendly & very professional & very knowledgeable.  They took a personal interest in the family, were attentive and wonderful with our dog and fixed the problem as it were their own.  We have nothing but praise for your wonderful employees. We would not hesitate to recommend this company and its professional staff.

In closing, please remember that as your company grows those who work hard every day are your driving force. Please give them our regards. Thank you.

Today everyone likes to complain, I do the opposite. I want to tell you about Mike. He is the best person for the job. He has, he is the best. He takes time to explain problems, and fixes til he is done. He thoroughly explains all over and over until we understood. We are in our 70s and I would take him for a grandchild in a heartbeat. If he's not supervisor, he Should be.

My heat pump died in the middle of a heat wave. Response time was great and when it was determined that I needed a new heat pump it was quickly installed and I was back to a cool house. Matt was great and all the gentlemen who did the work were professional, respectful, knowledgeable, and took care of make sure my house was left as clean as when they started.

My experience from the time I spoke with Morgan who scheduled my initial appointment for my free water testing to the completion of the job was EXCELLENT! Our 2 Technicians Jason& Mike were like the dynamic duo. They just fed off of each other. They answered any questions we had with ease. They were very passionate about their work, knowledgeable, and super friendly. The water filtration system was installed without issue & they actually cleaned up so well after themselves. Curtis Total Service is officially my go to company.

I have been with Curtis for over 10 years and have been completely satisfied with all of their services. As a Gold Card member, their inspection team is thorough and competent; they never make unnecessary recommendations. They have replaced my HVAC system, my water heater, and my smoke alarms as my home has aged. Their technicians are always professional, knowledgeable, and friendly. Their work is exemplary. Whenever I have called the office, the response I get from Carol or anyone I talk to, is always helpful and timely. Their customer service is above and beyond; they are the simply the best! When I have had plumbing and heating emergencies they have always been there immediately to fix my problem. I recently sold my home and my realtor told me that the buyer was impressed by the work done by Curtis and by reviewing my records of all the inspections and checks done over the years. My homes sold in less than two weeks and I that Curtis for playing a part in keeping my home in such great condition. I am moving out of the area and will miss the wonderful service and the people at Curtis. Thanks again for everything you have done for me over the past 10 years.

We have used Curtis Total Service several times now, and have had absolutely no problems whatsoever with them. The last time they were here, it was to fix a toilet in the downstairs bathroom. Their workers are always clean, and they show up when they are scheduled to show up. They are polite and courteous, and always seem to do a professional job. As I said before, I have never had any problems whatsoever with Curtis Total Service, because they do quality work. One thing that really impresses me about them, is how their workers always take the time to fully explain to me what it is that they need to do. That is something I really appreciate! The communication. That is just good customer service!

This was the first time I ever used Curtis Total Service. My kitchen sink was very badly clogged up, so I asked them to come out and open it back up for me. They showed up right on time, and quickly, and they were very friendly and polite people. Very easy to work with. They unclogged my sink, and they did not charge me an arm and a leg for their service! Very reasonably priced! I recommend Curtis Total Service if you want fast and friendly service!

I called for a last minute issue and they were able to get someone out very quickly. Jacob, the tech, was friendly, professional and extremely helpful. He made suggestions that were much needed and they came back out and finished a 2nd job for us in no time. Prompt, professional and very courteous service. Very pleased with the services.

We have used Curtis for the past 12 years and cannot recommend them highly enough for their professional, courteous, and prompt service every time we call. They’re always on time for scheduled appointments and, more importantly, they respond immediately to emergency situations. We particularly would like to commend Matt Price, who has serviced our furnace for the last couple of years. Matt is very professional and knowledgeable and always provides exceptional service. We highly recommend Curtis Total Service for any and all of your needs.

Curtis Total Services have been the consumate professionals with all the work they've done on my home. They've come same day, they've provided a thorough explanation of the issues my plumbing and heating had experienced and they resolved the issues quickly at a reasonable rate. Curtis Total Service does great work and I am very happy with the level of professionalism all of their employees have demonstrated, thank you!

We recently moved into our house and awoke to no heat. We were having a dinner for 12 that day. Curtis came promptly, fixed the problem and were extremely professional and pleasant! Needless to say, we will stay with them.

Curtis Total Service was Amazing! They came and found my Plumbing issues. They repaired it Fast and fixed the problems in record timing! I’m More then Pleased....and Very Highly recommend them to all of my friends and family! Thanks Curtis! ⭐️⭐️⭐️⭐️⭐️

Great service, very knowledgeable, showed up quick! I learned a few things from the technician named Matt was very cool!

Great customer service! i would highly recommend to anyone needing HVAC, electrical, or plumbing repairs. Very professional, prompt service. Matt Price was in our home within an hour of our call and heating was restored quickly. Matt took the time to explain the issue and provided useful information. Glad that this is the company we chose when we needed help. They will be my “go to” choice when calling repair services for our home.

The Curtis team showed up on one of the coldest and windiest days of the winter, during a snowstorm, and replaced our whole HVAC system. They were professional, friendly, and took care not to track snow through my house. I am very happy with their work, and so happy to have heat!

Technician, Matt, arrived promptly and did the work efficiently. I called for a broken AC Central unit and they came THAT DAY. I did sign a service plan that others seem to think is not worthy, but after using two other companies over two years who did not even look 'under the hood' so to speak of my unit, I happily signed a one year service agreement that covers twice yearly maintenance on my AC AND gas heating unit. Quite pleased with first appointment. Thank you, Curtis Total Service!

I called for a last minute issue and they were able to get someone out very quickly. Jacob, the tech, was friendly, professional and extremely helpful. He made suggestions that were much needed and they came back out and finished a 2nd job for us in no time. Prompt, professional and very courteous service. Very pleased with the services.

I have Curtis Total Service do my yearly inspections for my heat pump, electrical and plumbing. I am with them now 4 years and can't say enough good things about the company and its workers. From carol and debbie answering the phone to all the technicians, a very p professional and knowledgeable staff. Jason was here most recently to do an electrical inspection. Because Curtis inspects yearly we nip any problems early on and take care of any problems that happen. some people may say Curtis is costly but not when you check other companies and what you get for your money. My home is safe and well maintained through Curtis. I highly recommend Curtis Total Service.

I had this company for a second time.......the fellow that came the first time, was here today. He is so knowledgeable and personable, that I hope if need be, I can have him come again!!! His persona is so down to earth it almost makes me want to wish everyone was like that!! The company is extremely fair in pricing and so many other ways...keep on being better than most!! I just can't say enough ......

Great Service!

Quick response times, friendly staff, quality work! We have used Curtis Total Service twice now and are completely satisfied!

Excellent service

I had a new central AC unit installed. New plumbing fixtures installed and old lead pipes replaced. New electric service installed and new outside outlets installed. Excellent service. Good price. Courteous staff.

Personable, friendly, and technically very competent

Jacob E. was our plumbing tech on a recent series of repairs. He was excellent - personable, friendly, and technically very competent. We were very comfortable having him visit our home. Jacob is a very good representative for your company. Thank you.

I will definitely recommend them to my family, friends, and clients in the future!

Our A/C unit had been on the fritz for over a year. We had another technician come out last year for a service and to give us a price to replace the entire system. Well, it finally died last week. I called Curtis Total Service and they had Matt, their HVAC technician come out the next day. He was very knowledgeable and forthright. We needed a new system and he gave us an estimate on the spot. The estimate was considerably lower than the earlier one we were given, and it included a top of the line system. Since it was the middle of the summer with 90 degree temps, he said he can have his emergency crew out the next business day. I was amazed when 4 service trucks arrived, on time, as promised. Throughout the day, about 8 employees worked non-stop to remove and replace our A/C. And even though it was well over 100 degrees in our attic, there was never one complaint from any of the workers. They were all very kind and answered all of our questions in detail. I will definitely recommend them to my family, friends, and clients in the future!

Satisfied again

You always get what you pay for and with Curtis, that is what you get. Somethings may cost a little more, but you get a lot more service with Curtis. They come out on time, get the work done, clean up and you're back to normal

Outstanding

My heat pump died in the middle of a heat wave. Response time was great and when it was determined that I needed a new heat pump it was quickly installed and I was back to a cool house. Matt was great and all the gentlemen who did the work were professional, respectful, knowledgeable, and took care of make sure my house was left as clean as when they started.

Trusted the service recommendations

The service tec was professional and knowledgeable.

Basement drain was clogged

Scott was wonderful and we were very pleased with the service.

Tec was courtieous

Fixed probleb. checked to make sure system was working

Total knowlege impressive

Technician was extremely helpful and helped us explore all our options.

Awesome

diagnosed and fixed a sewage problem that has been ongoing for almost 10 years!!! great job guys!!!

Great response - very professional

Felt all aspects were handled professionally, from scheduling to completion. I did feel pricing was a little higher than I expected, but the professional way the staff and service technician handled the call and service was worth a premium.

we are happy with their service, and we'll be using them again in the future.

I think they do a great job. We have a contract with them, and they come out annually to do routine maintenance on our HVAC unit. So far, our HVAC unit is running well. When the service technicians do the routine maintenance, they arrive on time, they are friendly when speaking with us, and they make sure to get everything done quickly and without causing us any hassles. Overall, we are happy with their service, and we'll be using them again in the future.

This is one company you should 100% trust.

This is one company you should 100% trust. Their crews are very technical and explain every step taken with the home owner. It is actually a company that when you call you get to speak to a person who is very nice and understanding. This company strives to hire our veterans.

The staff and repair people are always professional and courteous.

I have had several service calls with Curtis and always have had a good outcome. The staff and repair people are always professional and courteous. And best of all, I've never had to call anyone else to fix a supposedly repaired plumbing problem as I have in the past. That's a very good thing!

Always professional, capable and pleasant.

Jacob arrived as promised and reviewed the equipment efficiently and completely. Good to see him again. As has been my experience, the individuals at Curtis are always professional, capable and pleasant.

Excellent Work!

I was glad for the recommendation by a neighbor to use Curtis for replacing my heating and cooling systems. Surely, I was not disappointed! The men who installed my new systems were very knowledgeable, polite, and went beyond expectations in their quality work, including cleanup.

They left everything inside and outside immaculate.

I was completely pleased and satisfied with Curtis Total Service for the outstanding work they did installing my new electric heat pump (air and heat combined) on Sept. 26, 2016. All three techs were professional, courteous, knowledgeable and efficient. They even removed an old overgrown rose Bush that was encroaching on the space needed for the new outdoor air unit. They left everything inside and outside immaculate. I highly recommend this company to everyone and will definitely utilize their services for any future problems that may arise. Their work is impeccable. Thanks Curtis Total Service!

I highly recommend Curtis Total Service!

There are truly remarkable and wonderful people in the world yet, never lose hope. We recently had a basement overflow from the water system and we could not afford a plumber. I called around to various places and was told I had to pay when services were rendered. I ran into a lot of rude customer service people for this problem and was very discouraged. Calling around and explaining my situation and asking for billing is degrading enough in itself. I reached Curtis Total Service and spoke to Rich P***** explaining my situation and out of the kindness of his heart and my situation, he showed compassion for me. Sent his workers out in 30 minutes and everything is wonderful again. Jacob and Scott were very friendly and very informative and did the job in no time. I cannot say enough how compassionate Rich was to me, and how much I appreciate what he did. I was in tears talking to him over the phone, that is how grateful I was that he would work with me on getting my 4 day old problem solved. It's bad enough to sit and listen to rudeness to you over the phone from many many companies in the area and to get such compassion from Rich, I was overwhelmed and so very grateful. They did an excellent job and I am very pleased with the knowledge of this company's employees. I highly recommend Curtis Total Service!

Awesome customer service

A/C Broke Down on Hottest Day of the Year Awesome customer service. Came that day, and even two hours early and called to confirm. Fixed and repaired the same day. I did call other repair services prior because I was new to the area. They said it would be 4 weeks!! Yes, 4 weeks! I came across this company via their website and it was the best thing that could have happened! How often does that happen?? I can't thank this company enough for their excellent service. I am a super happy customer.

I highly recommend Curtis Total Service. They provided great service.

I had a new AC installed and it was a great experience from the beginning. I worked with the tech on the contract and he was straightforward and responsive to my questions/concerns. They were able to get a new AC installed the next day. The job completed timely and the workers cleaned after themselves and hauled all the garbage with them upon leaving. I highly recommend Curtis Total Service. They provided great service.

They arrived on time.

I’ve used Curtis Total Service for a few repairs in the past. When my sewer line clogged, I gave them another call. They arrived on time like usually and snaked my line. I saved a few dollars by being a member of their gold card program too.

I would highly recommend them.

I am a Gold Card Program Member for Curtis Total Service so I used them a number of time on various plumbing work. This past week I need help on my heating unit when it wasn't blowing warm air. The technician arrived on the same day that service was needed. He fixed my equipment and I received a good discount for being apart of their gold card program. I would highly recommend them.

I would recommend them to anyone for any plumbing problem

On time, prompt and polite. I found a coupon online and saved some money too. I would recommend them to anyone for any plumbing problem

It was a very pleasant experience.

I had a new water heater installed and the installation took roughly 1.5 hours and this included complete removal of the old unit and cleanup. The plumber already had the unit on his truck and that helped with the speed of install. It was a very pleasant experience.

My air conditioning works better than it ever has before! Highly recommend.

I called Curtis Total Service due to a leaking air conditioner right before the weather turned extremely hot. They were able to come out the same afternoon and provided me with my options and gave me a written estimate. I decided to replace my unit and the workers said they could have it down tomorrow. They showed up on time and did a great job with installation. My air conditioning works better than it ever has before! Highly recommend.

I highly recommend them.

We had a problem with our furnace turning off randomly. We got a quote from two companies, both of which were expensive. And, the techs they sent to our house were.... shady looking at best. Then we contacted Curtis Total through their site. The heating tech was dressed well, professional. He fixed the problem in a bout a half an hour and we haven't had any trouble since. I highly recommend them.